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Receptionist Diploma & Training

If you want a prestigious career as a receptionist and to advance your skills in office administration, then this Pitman Training diploma is the perfect solution. Our receptionist training is second-to-none; we'll take you to a high level in all the necessary skills - telephone call handling, keyboard techniques and good administrative skills, all of which are vital in the role of a professional receptionist.
With the right receptionist qualifications, you'll be a key member of any company's team - as the eyes and ears of the business, you liaise between the company and the outside world and help other members of staff and customers.
Unlike other receptionist courses, this one is based on a self-study principle. That means your training will be flexible, which gives you the freedom to learn when it suits you. For those times when you need support, our experienced course advisors will always be on hand. You will also take away personalised workbooks as handy reference guides when your course is complete - and of course, you'll have a Pitman Training Diploma, which is highly respected by employers.
Pitman Training also offers a range of other executive assistant and secretarial diplomas, such as the Executive PA, Medical Secretary and legal secretarial courses. Like our Receptionist Diploma, these too have the potential to transform your career.

What Traits to Look for in a Receptionist

Communication Skills

The most important asset for any receptionist is excellent communication skills. The ability to speak well and convey information clearly is vital. A receptionist should also be a good listener, able to understand and respond to client needs and requests. The position often entails a high degree of customer contact, so an outgoing personality is a good trait to look for. Someone who enjoys interacting with a variety of people, values good customer service and is helpful is a good fit for a receptionist position. Receptionists often take messages, so good handwriting and typing skills and the ability to write clearly are also important.

Appearance and Demeanor

Even in a casual office, the receptionist should present a polished appearance. Professional attire in a more formal office or a pulled-together look with good grooming in a less-formal atmosphere conveys competence. Look for someone who smiles easily and often and knows when it is and isn't appropriate to laugh moderately during the interview. Good eye contact can convey genuine interest in other people. Customers are sometimes difficult or unhappy, so patience and the ability to stay calm under pressure are necessary traits for a receptionist.


Receptionists often handle a wide range of tasks and deal with a variety of people, so flexibility and the ability to adapt to new situations is very helpful. Time management and multitasking skills are crucial in a busy office. Someone who is not flustered at several ringing phone lines, email requests and clients waiting at the front desk will do well in this position. A high degree of organization and attention to details are necessary to successfully meet competing demands, and a candidate who brings a resume, references and identification to an interview and has obviously done some research on the company, based on interview questions and answers, exhibits those traits.

Professional Skills

It's useful for receptionists to have a skill set that includes proficiency and comfort with basic technology, including the use of standard office software and basic machines, such as copiers and postage machines. It's even more useful to hire someone who has the ambition and drive to acquire more skills and learn new tasks. Look for someone who asks about or shows interest in training and advancement opportunities in the company.

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